RETURNS & EXCHANGE

• 30 Days Returns Policy

To improve your shopping experience in lixishop, we have 30 day return and exchange policy for some products (giveaways are not included) after receipt （For example, customers don't like the product or order a wrong item).

*Valid return and exchange time: 30 DAYS after you get your items.

*Returns are processed within 3-5 business days after your item(s) are delivered to us. Money to wallet will take 3-7 days

Notes:

1. For non-quality issues(such as personal reason), customer will be responsible for paying the return shipping fees and any customs fees or duties incurred during the return process.

2. The returned product must be the same as the package sent, and the product is not damaged, and does not affect the second sale.

3. Due to hygiene considerations, items such as underwear / swimsuits /  earrings / diving products with breathing valve / hygiene products that are in direct contact with mouth / health & beauty hair products are not covered by this guarantee.

     4. Final sale item(s) is not eligible for return or exchange.

5. If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones.

What should you do if you want to return or exchange items?

You can take some photos or a short video showing the content of the package you received and send them to us by email(service@lixishop.com).

If a returned item is found to be in unacceptable condition The New World Order reserves the right to refuse the return. Customers are responsible for all return shipping costs.

If there are any questions about a particular item, please contact us prior to purchase. We are happy to assist you with any concerns you may have. We provide support Monday-Friday 10am-6pm EST

Email us: (service@lixishop.com)

• 7 Days Missing/Wrong Items Guarantee Policy

When you sign for the package, we highly recommend you to unpack and check the item(s). If there is an item missing, a wrong item or secondary packaging, please kindly contact us within 7 days after the date of receipt and provide the product information (order number) and the related proof (eg: clear photos of the package, photos or video of received item and package weight).

Email us: (service@lixishop.com)

If lixishop confirm it as a non-customer problem (eg: missing items, wrong items, or product incompleteness caused by logistics), we will arrange reshipment of accessories/partial refund/a new replacement/return and replacement based on the specific case.

• My product arrived faulty/damaged. What can I do?

You can take some photos or a short video showing the content of the package you received and send them to us by email (service@lixishop.com).

• One or more items are missing when I open the package. What can I do?

Please find enlisted some of the most common reasons:

1. The order was split: check if your order has been split by contacting us for help;

3. We made a mistake: on rare occasions, an item may not have been placed in the right package;

4. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.

If the status of your order shows that it was not split, you could direct go to contact us for assistance.

Email us: (service@lixishop.com)